1. Be sure your machine is connected to the internet.
2. Be sure the file name of the registration file is exactly "RegistrationFile.txt" (within the quotes).
3. Be sure you didn't modify the content of the RegistrationFile.txt.
4. We always suggest to create a folder named e.g. "Kinemac Folder" within the "/Applications" folder. Then put both the application Kinemac and the file RegistrationFile.txt within the "Kinemac Folder". Look here how.
5. Be sure the file RegistrationFile.txt and all of its parent folders are readable by the current user.
6. Run the application /Applications/Utilities/Disk Utility and repair your boot disk permissions. Please note "repair", not just "verify".
7. If you can't yet succeed, please create a temporary user (on the System Preferences/Accounts panel) then log in as that user. Then Launch Kinemac. If it runs, please contact us providing the information listed here below. We will do our best to let you run Kinemac from your own account.
8. Verify that your Firewall doesn't prevent Kinemac to talk to our remote server. If so try to disable your firewall just for one minute. Then launch Kinemac and reactivate your firewall just after. Kinemac needs to be authorized one time only.
9. Launch Kinemac. If you still see the white cross on the Stage, call the menu item "Kinemac:Authorize Computer". If this doesn't authorize your machine or if the menu item is disable, please contact us providing the information listed here below.
10. If you previously run Kinemac on a different machine, you should run again Kinemac on that old machine and call there the menu item "Kinemac:Deauthorize Computer" as shown here. You should see the white cross on the Stage window meaning that your old computer has been deauthorized properly. If so, quit. Now launch Kinemac on your new machine. If connected to the internet, it will be automatically authorized. If not, please call the menu item "Kinemac:Authorize Computer". If this doesn't authorize your machine or if the menu item is disable, please contact us providing the information listed here below.
11. If you fall into the previous point but your old authorized machine is not longer available (you sold it, they stole it...) please contact us providing your license number, name and email you used to register the product and the reason of your support request.

When contacting us please provide the following information:

• Your license number and the name & email you used to register the product.
• The MacAddress number shown in the Kinemac's window "OpenGL Info".
• Your computer model, PPC or Intel, MacOS X version, RAM.
• Tell us whether the menu item "Kinemac:Authorize Computer" is disable (gray).
• Tell us which message you got after you called the menu item "Kinemac:Authorize Computer".
• Tell us, in the order, which of these points you have already checked. Please describe what you have already checked, don't mention just the point number "x".
• Contact us using this form.

• Delete the Kinemac application itself and the preferences file:
      (Home)/Library/Preferences/com.kinemac.kinemac.plist
  
• Download a fresh copy of Kinemac from http://www.kinemac.com/products/kinemac
  You will get a disk image on your desktop.
• Copy the Kinemac folder from the disk image into your /Applications folder.
• Move your RegistrationFile.txt into the new /Applications/Kinemac folder/
• Delete any other copy of Kinemac from your disks.
• Launch Disk Utility and repair your boot disk permissions.
• Be sure your machine is connected to the internet.
• Launch the new Kinemac double clicking on its icon.
  
• If Kinemac won't launch yet, please contact us providing the information listed here below.

When contacting us please provide the following information:

• Your license number and the name & email you used to register the product.
• The MacAddress number shown in the Kinemac's window "OpenGL Info".
• Your computer model, PPC or Intel, MacOS X version, RAM.
• Launch the tool /Applications/Utilities/Console, then launch Kinemac (it will quit, we know). Now look at the Console's window. Kinemac should have written some text log line (by Kinemac_Tiger). Copy and send us that text.
• Describe in detail, in the order, which of these points you have already checked.
• Contact us using this form.