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Support
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Please consult the Help on line pages clicking on the links here above. Choose the topic of your interest and you will be directed to the appropriate support page. If you cannot find the answers to your questions there, please contact us. We will reply shortly. Thank you
Installation
Simply copy the Kinemac folder within the /Applications folder as shown in the picture here below. Then open the Kinemac folder and double click on the application file Kinemac.
Authorize your computer
The demo version that you can freely download from our web site has the following limits: it displays a white grid and a logo over the Stage window and it doesn't let you save the animations. To unlock these limits you should purchase a license at our web store. When you purchase a license we will send you via email a small text file named RegistrationFile.txt.
• Put the file RegistrationFile.txt within the folder containing the Kinemac application, like shown by the picture here aside. Don't open nor modify nor rename this file. It contains encrypted data.
• Be sure your computer is connected to the internet then launch the Kinemac application. At the first launch your computer will be automatically authorized to run Kinemac as registered. The demo application will turn into a full working application and will run without limitations. After the first launch you don't need longer to be connected to the internet to launch and run Kinemac as registered.
If Kinemac doesn't run as registered, please check these solutions.
If you purchased a multi user license, you can copy the whole Kinemac folder (including the Kinemac application and the RegistrationFile.txt) to your computers, then authorize the license on those computers too. When authorized, Kinemac will tell you how many additional activations you can still make. Remember to deauthorize your machine before you sell it or give it away. See next chapter here below.
Please install Kinemac application just once on your boot disk. If you install more than one copy, when double clicking on a Kinemac document, the Finder could launch an unregistered copy located elsewhere and probably unregistered.
Deauthorize your computer
If you need to move your license to a different computer, or if you are going to sell your computer or to give it away, you have to deauthorize the computer where Kinemac is running on as registered. To deauthorize your computer, make sure it is connected to the internet, then:
•Launch Kinemac and select the Kinemac:Deauthorize Computer menu item. Hold for a couple of seconds until Kinemac tells you that your machine has been properly deauthorized. Then you will see your copy running as demo, with a white grid and the Kinemac logo on the Stage Window.
• Quit Kinemac and don't relaunch it again on this machine, otherwise you will authorize back that machine. If you need to run Kinemac as demo on the first machine or if you are going to sell your machine, remove the RegistrationFile.txt from this machine.
• If you need now to authorize a different machine, move (or copy) the Kinemac folder (which includes the application Kinemac and the RegistrationFile.txt) to the second computer and launch the Kinemac application there. If the second machine is connected to the internet, the license will automatically be authorized at the first launch.
If you need to work on 2 or more machines but you have one only license, you can quite copy the Kinemac folder, including the Kinemac application and the RegistrationFile.txt, to both your machines. Then when you have to run Kinemac on the first machine, firstly launch Kinemac on the second machine, deauthorize it and quit. Then launch Kinemac on the first machine. The first machine will be automatically authorized at the first launch. As opposite, if you want to run Kinemac on the second machine, firstly launch Kinemac on the first machine, deauthorize it and quit. Then launch Kinemac on the second machine. The second machine will be automatically authorized at the first launch.
If you lose your license
If you lose your RegistrationFile.txt, no panic. Simply contact us providing us your name, surname and email you used to register the product. We will quickly email you with a copy of your RegistrationFile.txt. If you remember it, please include in the email the serial number of your Kinemac license or any other data that can help us to identify your record. The serial number of the license is available on the About window when the application is registered.